AccessibleAI Guides Finance Sector on Banking App Accessibility

AccessibleAI, a company specializing in digital service accessibility, has published a comprehensive guide for the finance industry. The guide specifically addresses the accessibility of banking apps and online banking in compliance with Germany's new accessibility law (Barrierefreiheitsstärkungsgesetz, BFSG), which took effect on June 28, 2025.

Financial services are fundamental to an individual's economic participation. Inability to access digital banking services can lead to exclusion from societal financial life. This includes essential functions like opening a bank account, signing a lease, or making online purchases, all of which rely on accessible banking platforms.

AccessibleAI highlights that financial industry digital interfaces are often complex. Features such as tables, multi-step processes, and security measures like TAN procedures and session timeouts can present significant barriers. The company offers audits and solutions to overcome these challenges, focusing on the accessibility of complex forms and transaction processes.

Key challenges involve the accessibility of security features. Certain TAN methods and biometric authentication can be unusable for individuals with specific disabilities, such as visual impairments. AccessibleAI recommends providing alternative, accessible methods. Additionally, financial data presentation, including transaction histories and charts, must be screen reader compatible, and time limits need to be manageable for users who require more time to complete operations.

AccessibleAI urges banks and fintech companies to ensure BFSG compliance to avoid penalties, including fines up to €100,000 and potential bans on digital offerings. The company provides services to help clients meet these regulatory requirements and build more inclusive digital financial services.