AI agent Instinct faces service outage following payment configuration error
The WhatsApp-based AI agent Instinct experienced a temporary service disruption after a configuration error caused a failure in payments to a service provider.
Instinct, an AI agent accessible via messaging platforms including WhatsApp, was forced offline earlier today due to an internal configuration issue. The error resulted in the failure of automated payments to a third-party service provider, which subsequently triggered the service interruption.
The company has confirmed that the underlying issue has been resolved and that normal operations have resumed. Instinct noted that all messages sent by users during the outage were successfully logged and received by the system.
In response to the disruption, the company is currently engaging with affected users who did not receive an immediate response. Management stated that they are implementing system adjustments to mitigate the risk of similar payment-related failures in the future.