Allegations of Coercion Against Ride-Hailing Service in Gujarat

Passengers and drivers in Gujarat, India, have reported being coerced by unknown groups to cancel rides booked through apps like Uber and Rapido, and instead use Bharat Taxi. According to accounts, these groups have stopped vehicles, demanded passengers delete competitor apps from their phones, and confiscated phones to verify deletions. The incidents, reported in Ahmedabad and Gandhinagar, have raised concerns about safety and freedom of choice.

One passenger described being stopped late at night while traveling from the airport to her hotel. She alleged that the driver's phone was taken, and she was forced to cancel her ride and delete the Uber app. While the full extent of the coercion and the identities of those involved remain to be independently established, the victims' testimonies point towards systematic harassment.

The situation intensified as local drivers for Uber and Rapido began a boycott over fares and platform charges, urging passengers to use Bharat Taxi. Bharat Taxi, India's first government-backed ride-hailing platform, operates on a cooperative model, promising drivers zero commissions and profit sharing. However, many drivers have alleged pressure to cease working on competing platforms, citing threats of violence and vehicle vandalism.

Local authorities have stated they are investigating the matter. Social media videos have emerged showing individuals, purportedly police officers, either encouraging the use of Bharat Taxi or warning against illegal actions. Authorities have not yet responded to inquiries regarding specific steps being taken, though Rapido has confirmed support for its drivers and emphasized the right of individuals to choose their working platforms.

Bharat Taxi has not responded to Inc42's queries regarding the allegations. Ensuring the safety of passengers and drivers and halting the harassment of competing services are key issues as authorities investigate the unfolding situation.