Amadeus Report: Trust, Security, Governance Key to Scaling AI in Corporate Travel

A new report by Amadeus, titled "Orchestrating Success," identifies trust, security, and effective governance as critical enablers for scaling artificial intelligence within corporate travel management. The findings suggest that while AI tools are ready to transform the sector, their full potential hinges on robust foundational principles.

The report indicates that AI is poised to significantly alter the role of corporate travel managers. By automating routine tasks such as policy inquiries, approvals, and disruption management, AI can free up travel managers to focus on forecasting, risk management, and traveler well-being. The report details current and emerging use cases being developed within Amadeus Cytric and other corporate travel solutions.

Amadeus emphasizes that successful, large-scale AI deployment requires building essential trust through a combination of innovation and strong governance, security, and oversight. Organizations that prioritize these foundational elements are best positioned to leverage next-generation AI-driven corporate travel experiences. The company asserts its role as a trusted platform supporting the industry's ethical and secure adoption of AI.

The report outlines how AI will provide business travelers with streamlined experiences, including automatic trip detection from calendars and emails, zero-touch bookings, and multi-channel reservation capabilities. For travel managers, AI promises dynamic policy management, automated configuration, and the integration of sustainability considerations into travel decisions.