Back Market Launches Express Replacement Service
Back Market, a marketplace for refurbished technology, has launched Express Replacement, a 'Ship-First' service that sends a replacement device before the original is returned, aiming to remove customer hesitation.
Back Market, a marketplace specializing in refurbished technology, has introduced Express Replacement, a new service designed to streamline the process for customers buying pre-owned devices. This 'Ship-First' initiative dispatches a replacement unit to the customer before they have sent back their original device.
The service aims to eliminate the waiting period and potential complications associated with traditional returns or warranty claims. If a customer receives a faulty eligible smartphone, Back Market's partner refurbishers will send a like-for-like replacement with complimentary shipping. The company states this process is designed to be hassle-free, with no additional fees or complex procedures.
According to Back Market, 91% of Express Replacement requests have proceeded smoothly from initiation to delivery. The company ensures the quality of the replacement by selecting sellers with high ratings. Back Market positions this service as a demonstration of confidence in its refurbishment partners and product quality.
Express Replacement is currently available in France, the United Kingdom, Germany, and Spain, with plans for broader market rollout throughout 2026. Back Market has facilitated the sale of over 38 million refurbished devices, contributing to a reduction in electronic waste by extending product lifecycles.