Beijing Forum Addresses Public Complaints and Urban Governance

The 2026 Beijing Forum on rapid response to public complaints commenced on Monday. The event featured the release of research findings, reports on the city's telephone support services, and global case studies on urban governance.

Beijing's 12345 hotline, the city's unified government service platform, has evolved since 2019 from a traditional call center to an intelligent governance hub powered by big data and AI. The system has processed approximately 200 million requests from individuals and businesses.

Digital technologies, particularly artificial intelligence, are central to the two-day forum. The event offers participants an opportunity to learn from Beijing's experiences in urban governance and explore implementable ideas for their own cities.

Discussions are set to continue on Tuesday with parallel sessions and field visits to local communities, providing attendees with practical insights into the functioning of public services and urban management.