Caliber Public Safety launches AI quality assurance tool for 911 dispatch centers

Caliber Public Safety has introduced Caliber Insight LS, a new software add-on leveraging artificial intelligence for quality assurance in 911 dispatch centers. The tool is designed to help dispatch supervisors transition from manual call reviews to intelligent, standards-based scoring.

The new tool aims to significantly enhance the quality assurance process. Work that previously took months can now be completed in days, freeing up resources and improving response. Caliber Insight LS analyzes call data and provides standardized scoring to identify areas for improvement and ensure service quality.

The software integrates with the Caliber CAD system, already utilized by numerous public safety organizations. The AI-driven automatic analysis allows for broader coverage and greater accuracy compared to traditional manual methods. This can lead to improved training and more efficient operations within dispatch centers.

Caliber Public Safety provides software solutions for public safety, and this new tool is part of the company's effort to develop smarter, more efficient solutions for its clients. The objective is to enhance the operational efficiency of 911 centers and meet the growing demands of emergency management.