Coffman Trucks Prioritizes Rapid Service to Minimize Logistics Downtime

Coffman Trucks, a dealership operating in the Chicago area for 72 years, highlights the critical importance of rapid service and responsiveness to customer needs within the logistics sector. The company represents several leading brands, including Kalmar Ottawa.

"When our customer's truck is in our shop, that segment of their business is shut down, but they are still paying their driver and they are paying us," stated General Manager Diane Zimmerman.

Minimizing vehicle downtime is a core focus, as prolonged periods in the shop incur costs for customers through driver salaries and repair expenses. Coffman Trucks aims to expedite the return of vehicles to operational status.

Zimmerman, with over two decades of experience in logistics, views the industry as a "meter indicating what is going on in the world at large." She also emphasizes the role of employee training in maintaining competitiveness in a dynamic market. The company's efforts to source hard-to-find parts during the pandemic and its staff's dedication to customer support, including responding outside of standard hours, were also noted.