Composites One launches redesigned e-commerce platform for North American clients
Composite materials distributor Composites One has rolled out a new digital platform to provide manufacturers with self-service ordering and integrated account management tools.
North American composite materials distributor Composites One has launched a redesigned digital platform aimed at streamlining customer interactions. Developed over two years, the system allows manufacturers to manage orders, access pricing, and view technical documentation through a self-service portal.
The project was guided by a customer advisory board, which influenced the platform’s search and filtering capabilities. According to the company, the interface is designed to accommodate the diverse needs of clients across sectors such as aerospace, wind energy, and marine construction, allowing them to locate specific material attributes more efficiently.
Christina Chatfield, head of digital growth at Composites One, described the shift as a digital transformation rather than a simple software update. She emphasized that the tools are intended to enhance existing customer relationships, providing convenience for routine transactions while keeping technical sales experts available for complex troubleshooting and material selection tasks.
Chief Commercial Officer Dave Smith noted that the platform aligns with the firm’s strategy of prioritizing investment in areas where technical expertise creates the most value. The company plans to continue refining the platform, with the advisory board providing ongoing guidance on future updates.