Configura addresses developer support email disruption
Configura experienced a brief disruption to its developer support email service on Tuesday, potentially leading to lost messages. The company is asking developers to verify their support requests.
Software company Configura reported a temporary interruption to its developer support email service on Tuesday, October 21. The issue, attributed to internet "chaos," caused the email function to be disconnected from Configura's Jira Support instance.
As a result of the disruption, Configura stated that emails sent during a specific period may have been lost. The company is urging developers who submitted support requests via email on Tuesday and did not receive a confirmation to check the status of their tickets through the developer support portal.
If an issue was not received, customers are advised to resubmit their ticket either via email, as the service is now operational, or directly through the support portal. Configura provides software solutions, notably for the furniture design industry.
Configura has confirmed that the developer support email is functioning normally. The company did not provide further details on the cause or duration of the outage but emphasized the importance of resubmitting any lost requests.