Cue raises $5 million for AI customer service agents
South African software company Cue has secured $5 million in funding to accelerate its AI-powered customer service platform. The company will use the funds for product development and international expansion.
South African software firm Cue has raised US$5 million to accelerate development of its AI-powered customer service platform, as businesses increasingly adopt autonomous AI for end-to-end issue resolution. The funding will support continued product development, international expansion, and deeper investment in voice, security, and enterprise integrations.
Founded in 2015, Cue provides chatbots and live chat on WhatsApp and other social channels to help businesses manage customer service interactions. The platform currently powers conversations for over 500 companies across South Africa and the United Kingdom.
The company recently launched its AI Agents service, designed to automate routine inquiries and personalize customer interactions at scale. This latest funding round follows a US$2 million raise in early 2024.
"We're at an inflection point for AI in customer service," said Cue CEO Richard Nischk. "We see more businesses starting to realize that they need a unified platform to succeed, not a patchwork of point solutions."