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Deutsche Telekom issues guidelines for artificial intelligence use

Deutsche Telekom has published nine binding guidelines for the responsible use and development of artificial intelligence (AI). The framework aims to ensure positive application and risk management.

23 September 2026
Deutsche Telekom issues guidelines for artificial intelligence use

Deutsche Telekom has established a framework for its approach to artificial intelligence (AI) by issuing nine binding guidelines. These principles dictate how the company intends to utilize AI in its products and services moving forward.

The company emphasizes that AI is fundamentally a tool, neutral in itself, and that its positive application and the responsible management of its risks lie with human users.

The guidelines cover key areas including responsibility, adherence to laws and regulations, customer centricity, transparency in AI interactions and data usage, security, reliability, human-machine cooperation, and controllability of AI systems.

Through this directive, Deutsche Telekom aims to ensure AI is deployed ethically, benefiting both customers and society. The company also intends to share its knowledge and expertise in AI to foster broader understanding and competence in the field.

Original source: telekom.com