Direct Travel Appoints Ann Marie Stone Chief Customer Success Officer

DENVER, Oct. 15, 2026 – Direct Travel, Inc., a corporate travel management company, announced today the appointment of Ann Marie Stone as Chief Customer Success Officer. Stone will lead an expanded global Customer Success organization, reinforcing the company's investment in customer support for travel programs.

Under Stone's leadership, customers will benefit from closer coordination between teams responsible for designing, implementing, and managing their travel programs. This expansion aims to improve implementation processes, support traveler adoption, and enhance program performance over time, combining consistent global support with local expertise.

"Our customers need a partner that understands their goals and stays engaged as their travel programs evolve," said Christal Bemont, CEO of Direct Travel. "As we bring our Avenir platform to more customers globally, we are investing in the expertise and support that help them realize its value. Ann Marie brings deep experience in both areas, and her leadership will be crucial."

Stone brings 35 years of corporate travel and leadership experience to the role, most recently serving as Direct Travel's Senior Vice President of Client Implementations. Prior to joining Direct Travel, she led global Customer Success operations at American Express Global Business Travel and spent over 20 years at CWT in senior leadership roles focused on customer management and global program management.

"Our customers need us to understand both their global objectives and the realities of operating in individual markets," Stone said. "A successful implementation is the foundation. From there, our global operations teams deliver exceptional support, while the Customer Success team helps clients make informed decisions and adapt their programs. Bringing our expertise together globally will provide continuity and ensure customer goals remain central."