Dongfang Zhenxuan Offers Double Refund for Defective Product, No Return Required

E-commerce platform Dongfang Zhenxuan has issued a statement addressing consumer feedback concerning quality problems with its "Liuliu stool" product. The company announced on September 30th that it will offer a full refund of double the purchase price to all customers who bought the item through its platform, without requiring the product to be returned.

According to the company's statement, the issue was taken seriously immediately after receiving consumer complaints. Dongfang Zhenxuan conducted internal investigations and requested the merchant to submit the relevant products for re-testing. The platform also arranged for an independent product inspection.

Considering that test reports can take a considerable amount of time, Dongfang Zhenxuan decided to issue a double refund to ensure consumer rights and provide peace of mind, especially ahead of a holiday period. The company also apologized for the incident and pledged to enhance its merchant vetting mechanisms and product quality control processes.

This situation follows reports of similar quality defects in the "Liuliu stool," including mold on wooden parts and the use of recycled foam. Another sales channel, Jiaogge Pengyou, has also faced similar issues and offered comparable remedies. Public figure Luo Yonghao had previously criticized Dongfang Zhenxuan for not undertaking a more comprehensive compensation effort, despite significant sales of the product through its platform.