Drury Hotels Earns 20th JD Power Award for Guest Satisfaction

Drury Hotels has achieved a significant milestone, receiving its 20th JD Power Award for guest satisfaction. The company secured the top position among upscale hotel brands in the JD Power 2026 North America Hotel Guest Satisfaction Index (NAGSI) Study. This is the second consecutive year Drury Hotels has earned the highest ranking in this category.

The recognition is based on feedback from over 44,000 hotel guests surveyed. Chuck Drury, CEO of Drury Hotels, expressed gratitude for the award, highlighting guest trust and team member dedication. The achievement underscores the brand's ongoing commitment to service.

Drury Hotels, a family-owned and operated company since 1973, is recognized for its hospitality and amenities. The brand has introduced several guest-enhancing features over the years, including complimentary hot breakfast starting in 2003, and the popular 5:30 Kickback® with free evening snacks and beverages in 2010.

The company has continued to expand its offerings, introducing Kitchen + Bars at 43 locations and providing guests with continuous lobby coffee service, popcorn, and soda. In 2024, Drury Hotels also launched its Meetings with More program, offering enhanced benefits for meeting attendees.