eGain Appoints Steve Pappas as Head of Innovation
Knowledge management expert Steve Pappas, with over two decades of experience in enterprise software and AI, has been appointed as the new Head of Innovation at eGain Corporation.
eGain Corporation, a provider of AI-powered knowledge and customer engagement solutions, has named Steve Pappas as its new Head of Innovation. In this role, Pappas will be responsible for shaping eGain's product and market expansion strategy at the intersection of AI, knowledge management, and customer experience.
Pappas brings over two decades of experience in scaling enterprise SaaS businesses within regulated industries, including healthcare, financial services, and government. Most recently, he served as Chief Strategy Officer at Cobalt Speech & Language, an AI speech technology company. Prior to that, he spent 13 years at knowledge management software company Panviva, rising to SVP and CMO.
Pappas is also the founder of ExSynt Solutions and creator of AiDiscover, an AI-driven discovery insights platform, and hosts the Science of CX podcast focused on customer experience strategy.
"Steve is exactly the kind of leader we want driving integrated innovation at eGain," said Ashu Roy, CEO of eGain. "His deep roots in knowledge management, his track record of building enterprise growth in complex markets, and his passion for CX and AI make him uniquely suited to help us advance our Knowledge Automation mission."
Pappas is recognized as a thought leader in the customer experience space and has been named to multiple industry lists. eGain aims to strengthen its leadership in the knowledge management and automation category under his direction.