eGain: Knowledge Management Complements Training in Hybrid Work

eGain Corporation, a provider of software solutions, has released insights underscoring the importance of effective knowledge management in today's workplace, particularly within hybrid models.

The company argues that traditional employee training is often insufficient. It cites the "forgetting curve" theory, indicating that humans quickly lose a significant portion of newly acquired information. Furthermore, short attention spans among younger workforces, and high turnover rates, hinder the long-term effectiveness of training initiatives.

Despite efforts to return employees to offices, hybrid work is presented as a persistent model. This setup complicates training, potentially leaving employees without immediate support. The article suggests this can lead to increased turnover and negatively impact business performance.

eGain proposes a solution through knowledge modernization, implemented via a unified knowledge hub. This hub consolidates disparate information, processes, and solutions into a single, trusted source. Delivering knowledge contextually and in the flow of work empowers employees with the right information at the point of need.

The company points to examples of large organizations, such as a BPO provider and a health insurance company, that have successfully reduced turnover and training times by leveraging knowledge hubs, even amidst pandemic-related transitions.