eGain Named Visionary in Gartner CRM Customer Engagement Center Report
eGain Corporation has been recognized as a Visionary in the 2024 Gartner Magic Quadrant for the CRM Customer Engagement Center. The report evaluated 12 vendors on completeness of vision and ability to execute.
Sunnyvale, CA – eGain Corporation has been named a Visionary in the 2024 Gartner Magic Quadrant for the CRM Customer Engagement Center, according to the report published on December 11, 2024.
The annual Gartner report assesses vendors in the CRM customer engagement center market. This year's evaluation included 12 vendors, assessed against 15 criteria focusing on both strategic vision and execution capabilities. eGain's placement in the Visionary quadrant highlights its product development and market strategy.
eGain's Customer Engagement Suite, as mentioned in the report, is powered by conversational and generative AI and built on a knowledge management foundation. The platform aims to provide digital-first, omnichannel engagement solutions, featuring hubs for AI knowledge, conversation management, and analytics.
"We are pleased to be named a Visionary in the Gartner report," said Ashu Roy, eGain CEO. Roy commented on the company's recent advancements, including the launch of the eGain AI Agent, and emphasized their commitment to providing accessible innovation through deployment models like 'Innovation in 30 Days'.