eGain Publishes Articles on Customer Experience
Software company eGain Corporation has released blog posts addressing customer experience improvements in the telecommunications sector and the role of artificial intelligence.
eGain Corporation has published new articles on its blog, delving into customer experience enhancement, particularly within the telecommunications industry and the application of artificial intelligence.
One article, "Bridging the Knowledge Gap: How Telecommunications Companies Can Transform Customer Experience with eGain," was posted on October 23, 2025. It addresses how telecom providers can overcome customer service challenges and improve customer interactions through knowledge management, despite significant investments in contact center infrastructure.
Another post, "Why Customer Experience is the North Star for AI ROI," was published on August 29, 2025. Authored by eGain CEO Ashu Roy, it examines the return on investment (ROI) for AI through the lens of customer experience, incorporating insights from an MIT study on enterprise technology adoption challenges.
These publications highlight eGain's commitment to offering insights and solutions for businesses aiming to elevate their customer journeys via digital transformation and AI technologies.