eGain Reports Third Quarter Results with Improved Profitability
eGain Corporation announced its third quarter 2026 results, highlighting increasing demand for AI knowledge solutions and improved profitability. The company's revenue rose 7% year-over-year.
eGain Corporation, a provider of AI-powered knowledge management for customer service, reported its financial results for the fiscal third quarter ended March 31, 2026. The company's total revenue reached $22.5 million, marking a 7% increase compared to the prior year.
The AI Knowledge Hub's annual recurring revenue grew by 26% to $48.0 million, representing 64% of total SaaS annual recurring revenue. Gross margin saw a significant improvement, reaching 73% on a GAAP basis, up from 68% in the same period last fiscal year.
The company's net income showed substantial improvement. GAAP net income was $2.4 million, or $0.09 per share, compared to $66,000, or $0.00 per share, in the previous year. Non-GAAP net income stood at $3.2 million, or $0.11 per share.
Driven by increasing demand for AI solutions, particularly concerning the 'Garbage In Garbage Out' problem in AI deployments, eGain experienced multiple customer expansions and a rise in RFP activity. The company also introduced four new products on its platform.