eGain Warns of Security Risks in Traditional Enterprise Collaboration Platforms

Enterprise knowledge, a crucial business asset, is increasingly vulnerable due to its management on traditional collaboration platforms, according to a new analysis by eGain Corporation. The company warns that platforms such as Microsoft SharePoint and Atlassian Confluence are exposing businesses to significant security risks, potentially leading to millions in losses from breaches, compliance failures, and diminished competitive advantage.

Statistics cited by eGain indicate that 72% of public PaaS databases lack proper controls, and over 290 million data leaks occurred in 2023. The firm emphasizes that enterprise knowledge, encompassing customer data, proprietary processes, and strategic insights, is a prime target for threat actors when managed through outdated systems. Research suggests the human element is often involved in data breaches, exacerbated by the inherent weaknesses of these legacy platforms.

The analysis points to specific threats affecting SharePoint, including active exploitation of critical vulnerabilities disclosed in July 2025. These exploits can allow unauthenticated attackers to execute arbitrary commands, deploy ransomware, and establish persistent threats within compromised environments. Confluence also faces ongoing security challenges, with multiple high-severity vulnerabilities, including remote code execution risks, being disclosed throughout 2025.

eGain attributes these issues to fundamental flaws in traditional platforms, such as data sprawl and loss of control. This proliferation of data across various storage systems makes it difficult for IT and security teams to effectively track, manage, and secure sensitive information. The company advocates for modern, AI-powered knowledge management solutions designed to address contemporary security demands.