Emanate uses AI to cut steelmaker quote time from days to hours
AI company Emanate reports a steel manufacturer reduced quote response times from three days to under two hours. The company also increased the rate of customer requests that received a response.
Emanate, an AI firm focused on industrial materials, has disclosed a partnership with Koch Industries, which serves as both a customer and an investor. The technology is being deployed across Koch's operating companies, with coordination managed by Koch Disruptive Technologies.
A steelmaker utilizing Emanate's platform saw its quote generation process shrink from an average of three days to less than two hours. This efficiency gain also led to an increase in the percentage of customer inquiries that were successfully addressed.
The collaboration highlights a trend where AI is moving beyond assisting individual employees with tasks like email and is increasingly being integrated into core business operations. Emanate's solution specifically targets the industrial materials sector.
This development signals a broader shift in how AI agents are being adopted by businesses. Instead of personal productivity tools, AI is now being employed to streamline complex commercial processes, potentially impacting sales cycles and customer service across industries.