Esportes Gaming Brasil Wins Two Customer Experience Awards
Esportes Gaming Brasil (EGB) has received two accolades at the ClienteSA Awards 2026 in Brazil, recognizing its achievements in customer experience management. The company secured gold in Customer Success and silver in Customer Service Operations.
Esportes Gaming Brasil (EGB), owner of the Esportes da Sorte, Onabet, and Lottu brands, has been recognized with two awards at the ClienteSA Awards 2026, Brazil's premier program celebrating excellence in customer experience management.
The company claimed gold in the Customer Success category for its case study, "Customer Success through Responsible Gaming and Intelligent Monitoring." Additionally, EGB earned silver in the Customer Service Operations category for its initiative, "From Startup to Maturity."
Further distinguishing the company, Maria Neves, Director of Customer Experience, Customer Support, and Data-Driven Strategy, was named Personality of the Year.
The ClienteSA awards are presented annually by Carlos L. Ferreiran, a leading customer experience specialist. The program aims to honor companies demonstrating exceptional dedication to customer experience.