FCC plans robocall scorecard for phone companies

The Federal Communications Commission (FCC) has announced plans to create a robocall mitigation scorecard, which will rate telephone companies on how effectively they block illegal spam calls. This initiative aims to provide consumers with transparency regarding carriers' efforts to combat unsolicited calls and encourage improvements in blocking technology.

The proposed scorecards could incorporate various metrics, including statistics on blocked calls, customer complaints, and any enforcement actions taken. The FCC indicated that providers might be graded on a numerical scale, assigned letter grades, or categorized by risk level as low, medium, or high.

According to the FCC's Consumer and Governmental Affairs Bureau, the scorecard will empower consumers and incentivize providers to enhance their defenses against unwanted calls. The agency stated the system will offer the public an assessment of voice service providers' effectiveness in protecting consumers.

This development is expected to influence how telecommunication companies manage and report their spam call blocking activities across the United States.