Framework Addresses BIOS Update Issue Affecting Laptops
Framework is investigating reports of a recent BIOS update (version 3.20) that has rendered some Framework Laptop 13 units with older AMD Ryzen 7040-series chips unusable. The issue affects both Windows and Linux users.
Framework is addressing user reports concerning a BIOS update, version 3.20, that has reportedly caused failures in some Framework Laptop 13 models equipped with older AMD Ryzen 7040-series processors.
The update, released in July, has led to users' laptops becoming unresponsive, often getting stuck on the update screen. This problem has been observed on systems running both Windows and Linux operating systems.
Discussions on Framework's community forums indicate that some users with devices still under the one-year warranty have received replacement mainboards. However, customers whose laptops are outside the warranty period have been informed that they will need to purchase new components.