Gainsight Acquires Skilljar to Integrate Learning into Workflows

Gainsight, a platform focused on customer success, has acquired Skilljar, a provider of learning management software for external training. The acquisition aims to seamlessly integrate learning experiences into workflows and customer journeys.

Gainsight states the acquisition enables scalable, personalized learning by leveraging Skilljar's AI capabilities. The goal is to deliver timely and contextual knowledge directly within workflows, meeting the demands of modern learners. Businesses will be able to offer training more effectively to their customers and partners.

"Skilljar's vision for learning anywhere perfectly aligns with our own," said Chuck Ganapathi, President and COO at Gainsight. He described a future where learning is embedded in daily tasks, such as instant tutorials for machine troubleshooting or in-app guidance.

Sandi Lin, CEO of Skilljar, noted that Gainsight shares their vision for AI that empowers customers on their terms. By joining forces, they aim to accelerate the vision of a world where training is delivered precisely when and where it is needed.

Both companies emphasize that the deal creates a more robust platform for customer and partner education. The combined platform promises to enhance engagement, reduce frustration, and support business growth by delivering measurable learning outcomes.