Get Covered COO advocates for management frameworks in AI agent deployment
As adoption of agentic AI grows, industry leaders warn that scaling requires rigorous oversight and human accountability to mitigate operational risks.
Rick Folgmann, COO at insurance technology firm Get Covered, warns that companies must treat AI agents with the same management rigor as employees in regulated roles. With Gartner predicting that over 40% of agentic AI projects could be canceled by 2027, the focus is shifting from technical capability to operational governance.
Folgmann suggests that firms start by automating tasks with existing, documented rulebooks, such as compliance checks or contract management. By aligning AI output with objective standards, organizations can audit results effectively and redesign workflows for better efficiency.
Risk management remains a central component of this approach. Get Covered assigns a specific owner to every agent, responsible for reviewing error logs and adjusting autonomy levels based on task sensitivity. This structure prevents conflicting automated actions and ensures clear accountability for system performance.