Givelify Wins Gold Stevie Award for Outage Response System
Givelify has received a Gold Stevie® Award for its innovative system designed to ensure donations continue during payment processor outages. The award recognizes the technology's ability to maintain seamless giving for donors.
Givelify, an online and mobile giving app, has been named a Gold Stevie® Award winner in the Best Technical Support Solution category at the 24th Annual American Business Awards. The award acknowledges Givelify's automated outage response system, which ensures that users can continue to make donations even when external payment processing systems experience disruptions.
The problem of payment processor outages can interrupt digital transactions, leading to lost donations and donor uncertainty. Givelify's system detects these technical failures and activates protective measures within minutes. It securely captures donations during these interruptions and processes them once service is restored, maintaining continuity for both donors and recipient organizations.
During major payment processor disruptions, Givelify reported a 98% decrease in support interactions and the elimination of refund requests and bank-related issues. The system's design aims to safeguard donation continuity and prevent issues such as duplicate charges or user confusion by decoupling the donor experience from external dependencies.
The Stevie Awards are among the United States' most prestigious business honors. Givelify's solution was praised by judges for its innovation, customer-centric design, resilience, and measurable outcomes, setting a benchmark for reliability in fintech and charitable giving platforms.