Gnani AI Launches Contact Center AI Partner Program in Middle East
Gnani AI has introduced its Ascent partner program to the Middle East market. The program connects the company's AI solutions for conversations and customer experience with regional technology partners.
Artificial intelligence company Gnani AI has launched its Ascent partner program in the Middle East. The initiative aims to help enterprises in the region enhance their contact center operations and customer experience (CX) strategies.
The Ascent program integrates Gnani AI's multimodal conversational AI, focusing on voice AI, along with agent assist and analytics tools for quality management and speech analysis. These technologies will be provided through regional technology, infrastructure, and implementation partners.
Gnani AI intends for the program to accelerate the transition of contact center and CX transformation projects from pilot phases to full deployment. This is expected to improve operational efficiency and customer satisfaction for businesses in the GCC countries.
The company's AI platform is designed to support multiple languages and dialects, a capability relevant to the diverse linguistic landscape of the Middle East.