Gupshup Launches AI Video Avatars for Customer Service
Indian company Gupshup has introduced a new AI-powered customer service solution that utilizes video avatars.
Indian technology firm Gupshup has unveiled a new service that uses artificial intelligence to create digital video avatars for customer service.
The new solution enables businesses to generate virtual customer service agents capable of answering queries and providing support in real time. These AI avatars are designed to mimic human speech and facial expressions, aiming to enhance the customer experience.
Gupshup's objective is to assist companies in streamlining their customer service operations and offering more personalized support. The AI avatars are expected to reduce customer service costs and improve accessibility.
This technology is particularly suited for large enterprises handling a high volume of customer service requests. The solution is anticipated to expand the application of AI beyond traditional chatbots into more interactive communication formats.