Helppli Launches AI Agent for Business Customer Service
AI studio Helppli has launched HelppliX Agent, a configurable AI that helps businesses handle customer conversations faster and more consistently across voice, chat, and messaging channels.
Helppli, an AI product studio, has introduced HelppliX Agent, a configurable AI designed to enhance business customer service. The agent can manage customer interactions across voice, WhatsApp, SMS, web chat, and email, aiming to provide a quicker and more uniform customer experience.
The HelppliX Agent can be adapted for various roles, such as a virtual receptionist, a sales assistant for qualifying inquiries, or a support agent for common questions, utilizing the company's approved knowledge base. The underlying technology adjusts to different roles, channels, and communication styles, allowing businesses to scale their usage as needed.
Niroj Sri, CEO of Helppli, stated that the tool is intended to support, not replace, human staff. "Every business loses opportunities in the gap between when a customer reaches out and when a person can respond. HelppliX Agent closes that gap," Sri said. The agent is designed for cross-industry application, offering a flexible solution for companies seeking to improve customer communication without increasing headcount.
Helppli, with operations in Sydney and Austin, previously launched HelppliX Reach and HelppliX Grow for AI-driven search visibility and marketing performance. The HelppliX Agent launch extends their offerings into customer service automation. The company is currently focusing on the Australian and U.S. markets, with plans for future expansion.