India's CCPA Orders Detailed Probe Into Apple Over iOS 18 Software Issues

India's Central Consumer Protection Authority (CCPA) has intensified its scrutiny of Apple's software warranty terms, initiating a detailed investigation into issues linked to the company's iOS 18 update. The watchdog is examining allegations that the update damaged iPhone functionality and led users to incur significant repair costs.

According to documents obtained by Reuters, the CCPA informed Apple in June that the matter had been escalated for a "detailed investigation" by its inquiry wing. Apple responded to the regulator, stating that it primarily sells hardware and that software is incidental to the device, adding that no tech company globally offers warranty on software.

The iPhone maker also commented that it closely monitors user feedback post-software updates and has not identified any widespread issues or safety concerns in India related to the iOS 18 launch. Apple indicated its willingness to cooperate with local authorities to provide clarity on user response to the update.

This development follows a notice issued to Apple by the CCPA over a year ago, after the authority received multiple complaints regarding iPhone performance issues post-iOS 18 update. This is not the first time Apple has faced regulatory action in India; the Competition Commission of India (CCI) has previously found the company guilty of abusing its dominant position in the app store market.