InsureandGo refunds customers due to policy overcharges
Travel insurance provider InsureandGo has refunded customers who were overcharged due to a miscalculation on some policies sold in July 2024. The company has apologized for the error and stated corrective measures have been taken.
InsureandGo, an Australian travel insurance provider, has issued refunds to customers affected by an overcharge resulting from a policy miscalculation. The company stated that the error occurred with policies purchased in July 2024.
The company confirmed it has contacted affected customers via email to notify them of the issue and the remediation process. Customers who were overcharged have received the difference plus any accrued interest back.
InsureandGo has apologized for the oversight and assured customers that steps are being taken to prevent similar errors from occurring in the future. The company emphasized its commitment to customer satisfaction.
The total refund amount has been communicated to the affected policyholders. Customers with questions can contact InsureandGo via email or phone.