ISG designates Caylent as Product Challenger in Amazon Connect ecosystem report
Market research firm ISG has recognized Caylent as a Product Challenger in its 2026 Amazon Connect Ecosystem report.
The ISG Provider Lens report categorizes Caylent as a Product Challenger, citing its strategic focus on AI-led modernization of enterprise contact centers via AWS. This recognition highlights the firm’s technical specialization in cloud-native customer engagement platforms.
This designation follows Caylent’s acquisition of Pronetx in April 2026. By integrating the specialized expertise of Pronetx, Caylent has expanded its capacity to deploy Amazon Connect solutions, aimed at streamlining operations for enterprise-level clients.
As organizations shift toward AI-automated service models, Caylent’s current service portfolio reflects a broader industry move to reduce operational friction in contact centers. The firm continues to emphasize its status as an AWS Premier Tier Services partner in its delivery of these cloud-based infrastructure projects.