ITEBO renames its Desktop service area
ITEBO-Unternehmensgruppe has renamed its IT service area. The former "Desktop Service" unit is now known as the "Customer Care Center".
German IT service provider ITEBO-Unternehmensgruppe has reorganized and renamed its former "Servicebereich Desktop" unit. Now part of the company's "Betrieb" (Operations) business unit, the area has been rebranded as the "Customer Care Center".
The reorganization aims to provide clearer service definitions for customers and streamline customer support. The new "Customer Care Center" comprises three teams: "Customer Services" (formerly Fieldservice), which manages physical endpoints like PCs and mobile devices and their security; "Customer Support Desk" (formerly Service Desk), handling initial customer inquiries via phone and email; and "Customer Solutions" (formerly Projekte), bridging customer needs with ITEBO's internal technical departments for project execution.
The company emphasizes that all security measures are designed with the customer in focus. This restructuring aims to enhance the efficiency of the service chain, from managing physical devices to providing first-level support and handling larger projects. The goal is to streamline the maintenance and implementation of IT environments for clients.
ITEBO-Unternehmensgruppe provides a comprehensive range of IT services. This rebranding reflects the company's commitment to improving the customer experience and the transparency of its offerings, particularly concerning endpoint devices and support functions. The new designations have been in effect since late April 2024.