KONE Enhances Customer Support in Saudi Arabia
KONE has upgraded its customer service center in Saudi Arabia, offering 24/7 support with local professionals and new technology for faster response times.
KONE, a manufacturer of elevators and escalators, has enhanced its customer support services in Saudi Arabia.
The upgraded Customer Service Center integrates advanced customer experience technology with locally based professionals. This setup provides round-the-clock support in both Arabic and English, aiming to give customers swift and reliable access to expert assistance.
The company targets an average call answer time of within 20 seconds. This service is designed for all KONE customers in the region, including construction companies, building owners, and maintenance firms.
This initiative is expected to improve customer satisfaction and ensure the smooth operation of KONE's equipment. It reflects KONE's commitment to strengthening its service capabilities in the Middle Eastern market.