Lease renewal intent lowest of 19 categories in AktivBo report
AktivBo's Global Tenant Experience Report 2026 finds lease renewal intent at 62.5%, the lowest of 19 categories, despite high location ratings. Communication is highlighted as a key area for improvement.
Lease renewal intent among commercial tenants stands at 62.5%, marking the lowest score across 19 surveyed categories, according to AktivBo's Global Tenant Experience Report 2026. The report, which surveyed tenant satisfaction in 19 countries across four continents, indicates that tenant loyalty is driven more by building management than location.
While tenants rated their location favorably with a 92% positive score, the intent to renew leases was significantly lower. This suggests that operational aspects and tenant experience play a more critical role in long-term tenancy than the physical address alone.
The report identifies communication as a significant opportunity for enhancement. Providing proactive updates and increasing transparency are presented as practical strategies to foster greater tenant trust and, consequently, improve renewal rates.
These findings offer insights for property managers and owners seeking to improve tenant retention and satisfaction by focusing on the quality of management and communication.