Lego GmbH introduces replacement parts service for retailers
Lego GmbH has implemented a new service allowing retailers to assist customers who have found missing or faulty pieces in building sets.
Lego GmbH has introduced a new replacement parts service for retailers to assist customers who discover missing or faulty components in their purchased building sets. The program enables customers to directly order necessary bricks from Lego.
Lego will dispatch the replacement pieces directly to the customer, allowing them to continue building their models. Retailers are instructed to exchange new sets if a significant number of pieces are missing and to report such faulty sets to Lego's dedicated retailer service.
The company's website, Lego.com, also offers additional content such as games and videos for children in its 'The Play Zone'. Lego.com utilizes cookies to remember user preferences and improve website functionality.