LEGO Ideas: Contact and support procedures for users
The LEGO Group has outlined specific steps for users to contact support regarding LEGO Ideas submissions, profiles, or building challenges.
LEGO GmbH has provided a clear process for users seeking assistance with its LEGO Ideas platform. The guidelines detail how individuals can initiate contact for questions pertaining to their submitted Ideas, personal profiles, or ongoing building challenges.
Customers are directed to a dedicated contact page on the LEGO website. The required procedure involves selecting 'I need help with something else' from a dropdown menu, followed by 'I have a question about LEGO Ideas'. Users can then submit their query.
The company stated that while LEGO Ideas has a global following, customer support is exclusively provided in English. A team member will respond to inquiries as promptly as possible.