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LEGO Insiders: Guides for Sign-In Issues

LEGO offers instructions for users experiencing difficulties signing into their LEGO Insiders account. The company has outlined steps to recover forgotten usernames and reset passwords.

26 June 2026
LEGO Insiders: Guides for Sign-In Issues
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LEGO is providing guidance to customers who are facing challenges logging into their LEGO Insiders accounts. The company has detailed a process to regain access.

Individuals encountering sign-in problems are instructed to navigate to the 'Sign in' option located at the top right of LEGO.com. Subsequently, they should click 'Sign in' again within the pop-up window and then select 'Forgot username'. Entering their email address will retrieve the associated LEGO Account username(s).

To reset a password, users need to enter their username or email address. The system will then dispatch an email containing instructions for password recovery. Once successfully signed in, the user's points balance is visible at the top right of the LEGO.com webpage.

Should difficulties persist, affected customers are advised to contact LEGO customer service for further assistance.

Original source: lego.com