Level AI Launches CX AI Leadership Council

Level AI, a provider of customer intelligence platforms for contact centers, announced today the formation of its CX Advisory Board. This operator-led industry group will focus on the deployment, measurement, and governance of artificial intelligence (AI) within contact center operations.

The council aims to establish industry standards and best practices for AI integration in customer service. By convening experienced professionals, Level AI seeks to foster a more unified approach to leveraging AI technologies for enhanced customer interactions.

Mahesh Sogal has been named as a founding member of the board. His participation highlights the group's commitment to gathering seasoned leadership. The council will serve as a forum for sharing insights and experiences regarding AI's impact on the customer experience.

Level AI stated the initiative addresses a growing need for cohesive AI strategies in the contact center sector. The board is expected to provide critical perspectives on the evolving landscape of AI in customer engagement.