LiberNovo Clarifies Return and Refund Procedures
LiberNovo has updated its policies regarding product returns and refunds, detailing the process for customers seeking to return items. The company requires customers to contact support for a Return Merchandise Authorization (RMA) number.
BUSINESS NEWS
LiberNovo, a company specializing in ergonomic products, has outlined its updated return and refund procedures on its website. The company now directs customers to contact their support team at support@libernovo.com to initiate a return and obtain a Return Merchandise Authorization (RMA) number or a return label.
According to the updated policy, customers must include their order number and specify the reason for the return. Products, such as the LiberNovo Omni chair, should be securely packed in their original packaging with all accessories included. The RMA number must be clearly marked on the outside of the package.
LiberNovo also provides information on after-sales support, with details available since May 2025. The company's product line includes the LiberNovo Maxis and Omni chairs, along with various accessories and replacement parts. LiberNovo lists shipping policies and accepts a range of payment methods, including Visa, Mastercard, and PayPal.