LiberNovo updates product return and shipping policy
Ergonomic furniture provider LiberNovo has formalized its return procedures, introducing a cost-sharing model for return shipping on non-defective items.
LiberNovo has released updated instructions regarding the return of its furniture products, including the Omni series. Customers are required to obtain a Return Merchandise Authorization (RMA) from the company's support team before shipping any items back, citing the order number and reason for the return.
The cost of return shipping is now determined by the cause of the return. For items returned without quality issues, LiberNovo splits the shipping costs with the customer, deducting 50% of the cost from the final refund amount. In cases where the product is found to be defective, the company covers 100% of the shipping costs.
The policy emphasizes the necessity of using original packaging to ensure safe transit. Customers who have discarded the original boxes must purchase a replacement carton from LiberNovo, a service that carries an approximate cost of $20 USD in the United States. Following receipt, all items undergo an inspection to verify that they meet the company's return standards before a refund is issued.