Matkahuolto Seeks Public Customer Feedback on Services
Matkahuolto has launched a campaign asking customers to provide honest and public feedback on its parcel services. The initiative aims to improve services amidst intensifying competition.
Matkahuolto has initiated a campaign inviting its customers to publicly share feedback on the company's parcel services. The primary objective is to identify and address areas needing improvement.
The campaign stems from concerns about increasing competition, particularly with the growth of e-commerce. As Amazon is expected to expand into Finland, domestic online retailers must enhance their service levels to remain competitive. Matkahuolto emphasizes that fast deliveries and good customer service are crucial for success.
Customers can submit their feedback directly through the NoNoNo.fi website, which is collaborating on this campaign. Matkahuolto has committed to monitoring the feedback received and utilizing it for service development. The company states that its top management will also be involved in processing feedback and improvement efforts.
The campaign is scheduled to run until December 13, 2020. Matkahuolto intends to publish a summary report of the campaign's outcomes and share ongoing insights on its blog. This approach has been characterized as an uncommon method for gathering customer feedback in Finland.