OP Pohjola moves forward with multi-year insurance platform renewal

OP Pohjola is in the midst of a significant renewal of its insurance business platform. The initiative focuses on modernizing backend systems to ensure the reliable operation of core business functions, including claims processing and payment workflows.

Led by Senior Product Owner Eero Koivisto, the project involves distributed teams operating across Finland and six cities in India. The work centers on improving system architecture to ensure that data flows and transactions remain stable, which directly impacts the speed and efficiency of customer service delivery.

Managing large-scale development in an international environment requires ongoing collaboration and adaptability. According to Koivisto, the focus is on enabling expert teams to solve technical challenges by maintaining clear communication channels and fostering a collaborative culture between remote and onsite staff.