Parlance Adds Verified Push Notification Security to ServiceNow Offering

Parlance, a company specializing in voice AI for the healthcare sector, has launched its intelligent virtual assistant (IVA) on the ServiceNow Store. The offering is designed to enhance IT help desk operations within health systems.

The new capability allows for Cisco Duo-verified push notification security. This means users can securely authenticate themselves via voice before gaining access to sensitive information, aiming to bolster security and streamline user experience.

The solution integrates with the ServiceNow platform, providing existing customers with access to Parlance's technology. The company seeks to improve efficiency in healthcare IT support through AI-driven tools.

Parlance focuses on developing voice-based AI solutions for healthcare organizations. The release on the ServiceNow Store is part of its strategy to deliver advanced security features.