Piia Virrankoski Transitions to IT Career at Elisa as Omaguru
Piia Virrankoski, who previously faced uncertainty with technology, has transitioned from a retail background to an IT career at Elisa, now working as an Omaguru assisting customers with technical issues.
Just a couple of years ago, Piia Virrankoski experienced uncertainty with technology, but she has since made a significant career leap into the IT sector. She now works at Elisa as an Omaguru, where she guides consumer customers through issues with various devices and connectivity.
Virrankoski's background was in retail and office work, but with the rise of digitalization, she felt a need to move into the technology field. Although technology initially seemed daunting, she decided to pursue IT engineering studies.
At a recruitment fair connected to her studies, Virrankoski met an Elisa representative who encouraged her to apply for an open Omaguru position. Elisa provides on-the-job training for new employees, which facilitated her career change.
Working at Elisa has provided Virrankoski with opportunities for professional growth. Her manager has been supportive during moments of self-doubt, and she feels she can effectively help customers due to her own past experiences.
As an Omaguru, Virrankoski resolves customer technical problems over the phone. She utilizes empathy and understanding of the customer's technical challenges, which often leads to swift problem resolution.