Plusnet provides d-kn GmbH with scalable communication solution
Plusnet has delivered a cloud-based IP telephony solution to d-kn GmbH. The system is designed to support the company's expansion as a service provider in the automotive sector.
Plusnet GmbH has supplied the German company d-kn GmbH with a flexible IP telephony system to meet the firm's growing communication needs. d-kn GmbH, which evolved from a dialog marketing agency, now offers a range of professional services for the automotive industry.
The selection criteria for the system included reliability, advanced call center functionalities, and a cloud-based deployment. The company previously managed its own hardware-based telephone system, but the transition to Plusnet's IPfonie® Centraflex solution allows for scalability and a focus on core business activities.
The new setup also incorporates redundant WLL radio-based internet connections. This ensures consistent service quality and specifically supports d-kn GmbH's call center operations serving automotive clients.
Plusnet's solution offers d-kn GmbH predictable per-employee costs and reduces the company's need to invest in and manage physical hardware. Technical Director Christian Felber emphasized the company's aim to concentrate on its service offerings rather than operating complex telecommunications systems.
The implementation of this system enables d-kn GmbH to enhance its customer service and streamline operations. Plusnet has been a technology partner to d-kn GmbH for several years, reinforcing the long-term collaboration between the two companies.