Preseem Launches AI-Powered Troubleshooting Tool for Regional ISPs
Preseem has introduced Support Assistant, an AI tool designed to identify network faults during customer support calls for regional internet service providers.
Waterloo-based network analytics firm Preseem has released Support Assistant, a new AI tool integrated into its Amplify AI platform. The software is designed to assist regional internet service providers (ISPs) by analyzing subscriber experience data in real-time during support interactions.
The tool aims to reduce resolution times by automatically identifying the source of network issues as support representatives engage with customers. By grounding AI responses in specific subscriber metrics, Preseem claims the technology can standardize performance across support teams, effectively elevating the technical accuracy of entry-level staff to match that of experienced personnel.
This launch comes as regional ISPs face increasing pressure to improve service reliability and customer experience while managing complex network infrastructures. By automating the diagnostic process, the company seeks to reduce the operational costs associated with prolonged support tickets and technical error correction.
Preseem's Support Assistant is now available for deployment within existing ISP workflows, marking the first phase of the company's broader Amplify AI product roadmap.