QKS Group names Doxee a leader in customer communications management

Modena, Italy – July 13, 2026 – Doxee S.p.A., an Italian multinational company specializing in Customer Communications Management and Customer Experience Management solutions, has been recognized as a Leader in the SPARK Matrix™: Customer Communications Management (CCM) 2026 report by QKS Group, an international research and advisory firm.

The report evaluates global CCM solution providers based on technology excellence and customer impact. Doxee stood out for the comprehensiveness of its offering and its ability to transform traditional communication into an interactive, personalized, and measurable digital experience. Analysts specifically highlighted the Doxee Platform®'s capabilities, including the integration of personalized interactive microsites and personalized videos.

According to QKS Group, Doxee's platform, developed entirely in Europe, enables organizations to transition from traditional document management towards a more engaging digital communication model focused on customer dialogue and measurable results. The solutions are noted to offer strategic value, particularly for regulated sectors such as utilities, telecommunications, insurance, and public administration.

Key features emphasized include regulatory compliance, data security, and technological sovereignty, which are increasingly critical for digital transformation processes. Sergio Muratori Casali, Doxee's Co-CEO, stated that the recognition confirms the strategy for the Doxee Platform® as a sovereign European platform integrating AI, automation, and measurability. Saurabh Raj, Principal Analyst at QKS Group, added that Doxee's unique offering of interactive microsites and personalized videos on a proprietary European platform differentiates them and meets the needs of regulated enterprises seeking both engagement and compliance.